Customer Feedback

Designer Handbags, Purses & Fashion Accessories Kudos

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Designer Purse Blog Discussion Clarifies Quality at eFashionHouse.com
Please don't confuse us with others using similar names!

Here are a few comments from delighted customers of eFashionHouse.

You can be assured there will be a next order. Just want to thank you for the great service. The scarf arrived (yesterday, only one day after placing the order) and looks great. It is exactly the birthday present my daughter had been asking for. If you ever need a reference, recommendation, or endorsement, please don't hesitate to ask.
Sincerely, Jeffrey

Everything rec'd lovely. make sure i'm on your mailing list. The girls want bags shoes and shades regardless of how many they really need. It is pathological. so unabashed. I want to know about sales. thanks and look forward to talking again. the moaning currently regards bottega veneta (sp?). I try to explain that they can have so many more if they watch the sales but it feels hopeless. I will be checking in from time to time. You are great. Thanks for the wrapping. I have not told them about efashionhouse but I am sure they will find you too. Be cool.
eddie

Hi Anna! 
Thanks so much for the sweet note......I appreciate the great personal attention...WOW you're quick.  Thanks for taking care of my order...business is getting pretty busy so I'm sure I'll be visiting a lot this fall.  Hope you're having a super nite!
Hugs, Kim

Oh my goodness, Anna,
I just now got home from work (yes at 2:30 in the morning) and you absolutely MADE my day. I'm so excited! Thank you so much!Thanks for the great handbag and the super speedy service. I got it the day after I placed my order! Your site is awesome and I will recommend you to my friends.thank you very much for this wonderful and gorgeous bag!!! I'm so happy...
;-))).

Dear Ms. Anna:
It has arrived! My beautiful flawless watch arrived by Fed Express just moments ago. I am wearing the little charmer even while I drop you this Email. I love it and can not thank you enough. I remain your very devoted customer for years to come. You have become a trusted vender not tomention having my very favorite female names also the name of my grandmother,  my niece, and a saint.
Marlene

Dear Anna
I today received my order.
Not only was the order delivered in a timely manner they were also wrapped beautifully and with care. I really appreciate it and will continue to shop @ efashionhouse.
Thankyou
Marie

Anna,
Thank you for all the assistance you provided. The polite, courteous, professional service given to me deserves EXCELLENT in ratings. E-FashionHouse is smart to have good people working with them.
Sincerely ~ Jory

Thank you for the outstanding service. Pricing shipping and communication were fabulous I will definately buy from you again and I will also pass on the website to my friends and coworkers.
Thanks again a very satisfied customer :-)
Jamie

Dear Anna,
I received the bag and it's absolutely gorgeous! Thank you so much for the great service!
Bye for now, Edith

Thank you, for taking the time to reply to my comments. I like that fact that your merchandise is always in very good to excellent condition. I will continue to shop with you.
Dianne

Anna,
You are going to love this one! The Isabella Fiorie black leather hobo I bought my daughter for her birthday arrived today, perfectly on time. Thanks again for handling the overnight fed ex yourself!
So my husband is at work, my son is in school and my daughter and I are home alone. I was so excited when the package arrived. I opened the fed ex box and saw the handbag was already wrapped and ready to be given.
So, I called out to my daughter, "do you want your birthday present today?" What girl's gonna turn down an offer like that? I know her birthday is on friday, but I just could not wait to give her the present. I wish you could of seen us! She tore into her package, saw the white cover for the handbag with the initials IF on it and started screaming "NO WAY!"
She's turning 20, mind you. At the first sight of this adorable Isabella Fiore handbag, we were both jumping up and down screamimg "I LOVE IT!" I'm much older than 20, mind you. We just stood there screaming and hugging! I am so glad I found the perfect handbag for my daughter on efashionhouse.com! It was so fun to give someone something they truly wanted and will enjoy for a long time.
Thank you for your help in making this possible!
Sincerely,
Cheryl

Dear Anna,
Thank you so much for your wonderful customer service. It is greatly appreciated by me! I just discovered your web site last night after a google search for Isabella Fiore. My daughter loves her! She turns 20 on friday, and will be so excited when she sees her Isabella handbag! Thank you for helping to make this happen for her birthday! I will certainly, be shopping with you again in the future.Thanks Anna, I appreciate all your help.
Great website GREAT PRICES.
Will shop here again
Caren

Hi Anna
thanks for your reply. got my box of handbags and sunglasses today and they are fantastic.. all the girls at work want me to take them in tomorrow and I have a list of other people who want to see them too...
I will be doing some party plan with a girlfriend who does a shoe party (55 pairs - heaven) so you will be getting some more orders from me.
Give my thanks to all who managed to get them to me within a week on the other side of the world.
Warmest regards

I just wanted to let you know that my mother loved her purse that I bought from you (so did I...it was absolutely beautiful!). I cannot thank you enough for your prompt service, and the great price! I will be using you again soon. Thanks again!
Marsha

No problem, I would be happy to share my excellent experience. As a matter of fact, ... an excellent review, you can be sure I will spread the word to all of my friends.
Thanks again,
Shelia

I received my order yesterday. I'm pleased to say all went well. It was a pleasure shopping with you. Thank you very much! I appreciate all your great customer service -- always a pleasure to do business with you.

Thank you. You have been a delight to work with and very accomodating. I can't wait to receive my new bag!
Much appreciated.
Lisa

Dear Anna,
have received bag many thanks to the both of you for your efforts in getting this bag to me. It is indeed a beautiful item, hope to do more business with you soon.
regards
Jan

Dear Anna,
I just wanted to let you know that I received my bag and I just love it!!!! I couldn't be happier. I have been looking and looking for just the right purse and visted numerous designer bag websites and I know that I made a good decision. Your website is unique. You offer great products for less and the question: "Is it authentic?" dosn't even cross your mind. Thank you for a beautiful bag!! I will be shopping again soon.
Regards,
Ellen

Hi,
I've been entering the site for so long and I've ordered a handbag and I've received it and it was beautiful anyway thanks alot for your help, I was just wondering about the Chanel handbags ... so if you have more collection can you please send them to my email so I can order more please, and also there's a new Chanel handbag from the new collection ... if you have it please inform me because I want to order it as soon as possible.
Mira

Well, you have heard this before, but wanted you to know I love your merchandise. Thanks from Tucson AZ

Anna,
Got my bag yesterday. It's so fabulous I can't even say. You guys are great. Thanks so much!
Elaine

My daughter Kimberly received the new handbag today. It is in great shape and I can't tell you how much we appreciate you response. You are one of the few on-line services that keep their promises and replace items without a hassle. Several years ago my daughter purchased an expensive coat from LL Bean. It had a rip in it and LL Bean was not cooperative and she just took the loss.
Thanks Again.
Barry & Kimberly

Highest possible rating!! Very classy merchandise; my recipient was delighted, and I got bigtime credit for sending the perfect gift. But the reason Im writing this is because of the superb customer service. Too many times in online transactions, you end up arguing with an automated response. My contact person at eFashionHouse was faster than most autobots and came up with a creative solution to my gift-giving dilemma. Way above and beyond the call of duty, and Im a stickler about good service since I work in retail. Id buy from her again in a heartbeat and youd be glad if you did, too!

I have made several purchases from this merchant over the past year. The site is very user friendly and their prices are very competitive. But, what impresses me the most is their wonderful customer service. Any questions or concerns Ive had were quickly addressed and the responses were always helpful. This merchant gives me a warm fuzzy feeling about shopping on the internet

Shopping on this site was easy, and delivery was very fast. I would recommend this site and will definately go back myself

The scarf was exactly as described, and half the price that I had seen it elsewhere. There were no shipping problems and it arrived promptly. I highly recommend this merchant.

Thank you for the smooth transaction and the speedy delivery. Definitely will do business again!

Very pleased with the transaction!

They did what they said they would do. I am extremely happy

I like the item I purchased very much.

So helpful, even made an adjustment on my order whe it was my fault! will definitely order again, highly recommended!!

I was very pleased with my selection, its price and the speed of delivery. With only one delivery option, FedEx, the vendor could not ship to my PO Box which was a stumbling block and cost 1-2 days to resolve. However, the companys representative, Anna, got to the problem quickly, resolved it and made it right the FIRST TIME. Her speed and accuracy allowed me to receive this gift on the very day it was needed for a birthday party. She was terrific!

Great service, fast shipping.

I like this online store because they have a variety of high-end merchandise for great prices. May I recommended more sale and Kate Spade items, i.e. organizers, other small accessories. Otherwise good!! Thanks.

A no-hassle purchase. I wish all internet purchases were as simple.

This was another stunning purchase from this merchant. Before I can cry over ravaging my credit card; I have the handbag to comfort me. Thank you.

This was a great shopping experience. A beautiful handbag delivered quickly before I could cry about the raid on my credit card. Thank you so much.

I made a mistake on my order and this merchant was extremely helpful and nice about fixing it. My purchase was delivered to my door in just a couple of days. It was a VERY easy transaction and I love my purchase!!!

I am very pleased with my products that I have ordered from you. Thank you

Exceptional selection and quality. Very efficient delivery of the product. I especially liked the care with which they shipped my item, taking security into account (credit card and identity).

Highly pleased with the manner in which the whole transaction was conducted. Most professional, reliable and quick from start to finish. I will definitely use it again!

The people are very nice and helpful. Customer service is exceptional. Large range of high-end goods not usually found on the internet. Good web-site.

Excellent service. For collection of authentic brand merchants, this is the company to go.
Thank you.

I was happy with your service and I will purchase other products from your company in the future.

Customer Service is excellent. They responded swiftly to my questions and also to my concerns regarding a particular article I had purchased. The emails I received from them were polite, helpful and friendly. Their products are genuine extremely well priced. I have recommended eFashionHouse to my friends.

I was very happy with Brandsboutique. I loved my purchase. It arrived promptly and it is the brand new fendi that is currently being seen in Bloomingdales. My freind was so shocked that I was able to get such a new bag at the price I did. They are up to season and I am very happy with my overall experience shopping at brandsboutique. I believe I didnt even pay for shipping. I recommend them to anyone.

Excellent experience. Had a few questions and was able to get through to customer service and get them answered. Was able to track the package and when it arrived, it was perfect! Will defnintely buy again and recommend to all my friends.

I have ordered from eFashionHouse for over 3 years and have always been very happy with all my purchases and service!

It was very easy to find what I wanted and very fast to receive it. I needed it by a certain time and it came right when they said it would. My son was very pleased with the merchandise!

I have purchased many pieces from eFashionHouse. I find they are very helpful with customer service. They have a great selection of vintage items

I will buy from this merchant ALWAYS.

Excellent company.. Fast and proficient.

Product arrived well packaged and as advertised. Price was great. My wife wished it could be rush delivered, but we ordered the item on Christmas Eve and it was delivered when promised. I would definitely use their services again because the prices were great and the item was in stock and arrived in excellent condition. I appreciate the Fed Ex delivery as a standard service. So many online retailers choose a cheaper carrier with no tracking system or few delivery options. Thank you for the great service and cost savings!

This was one of the best online shopping experiences that I have ever had. I ordered way past the holiday shipping deadline and the package came right on time. Thanks a million. This experience was one of the things that made my holiday experience wonderful. Great job.

As a customer of eFashionHouse, I was over satisfied with the service with its simple and understandable directions and ordering format. It was a breeze and made me, as a customer, very confident about ordering online.

I was very pleased with my purchase and the manner in which it was handled. I will purchase from you again and will not hesitate to recommend your site. Keep up the good work.

This was my first time on-line shopping...this was a great experience and this will not me my last time...thanks

First time I ever ordered anything from the web. I was impressed with the ease and speed of the service. The product I ordered was genuine and at a great price.

I found my shopping experience surprisingly easy. My products arrived on time and in perfect condition. I was very happy with the quality of service and the quality of the products. I have already recommended this site to a few friends of mine, and they have placed orders. Thank you for making my xmas shopping a lot less stressful. I will definitely be shopping here again.

My package came quickly and the article that I order is what I received. Thank you for excellent service. You made my shopping experience a breeze.

The merchandise was delivered in excellent condition and came in no time. It was very convenient and I couldnt beat the price!

I couldnt believe how fast my Burberry scarf arrived at my door and in perfect mint condition. The price was over half of what I wouldve paid in the store. I will definitely buy from A eFashionHouse again.

I ordered a gift for my husband and it arrived within 2 days. I also had a question regarding my purchase and I recieved a very quick response from customer service. A very pleasant experience. I will shop here again.

This was my first online purchase ever and the whole experience was great! I cant wait to do it again! The ordering process was easy, the delivery options were so convenient and fast, which made this purchase and my experience great! Thanks for everything. :-)
Zafir

My purchase was swift and easy. I received my merchandise in a timely manner. the merchandise was of execellent quality. I would recommend this site to anyone,
Thank you very much.

This is my second ordedr with this company and I just luv to shop here. My umbrella arrived in a nice fedex long box and wrapped securly. Very nice job.

This is the best place to find the best selection of handbags and accessories on the internet.

This is the first time i have found really good stuff at such cheap prices and the quality is very good. nice packing also.

Thank you for international shipping.

I didnt beleive they could sell this stuff at such low prices so I called them. The person I spoke with was very knoweledgable about the products so I went ahead and took a chance. Boy was I glad I did. Thank you

Merchant was prompt with delivery. It was pretty easy navigating the store. I would definitely shop here again.

Huge discount, well package and fast dilivery. Will do business again, thank you

Very well done - very well done

My first purchase of designer scarves from this site was a pleasurable and easy process. Ordering was simple, shipping costs were adjusted due to weight, prompt emails and tracking followed my order, and the package arrived on time as promised. The most important thing is that these scarves WERE from the designers line and not a good fake. The packaging of the scarves was top-notch - all tags and logo items included. I will definitely return to this site.

I was impressed with not only the price and quality of the merchandise I purchased from eFashionHouse, but the responsive customer service when needed, and prompt, secure delivery that ensured my parcel arrived in 2 days. Email updates of status of my order were sent as well as my own emails, answered. Good feeling overall. Would buy again!

Good shopping experience. Purchase arrived on time. Perhaps more sales purchases & promotions for other lines such as Gucci & Louis Vuitton. Thank you.

I just saved $500 by shopping at your stores and at brands boutique. I definitely will be shopping here for my xmas gifts as well. thank you

The handbags are wonderful. I also like their customer service support team. Answered all my questions quickly. Thank you.

Easy to order, received confirmation, item came promptly and was as described. Would order from again.

Saved over $100 on a Coach bag. Great shipping time. Great email updates on status.

Service was great....received merchandise in two days

The ease of the one click online shopping is quite something eFashionHouse are absolutely fanastic I live in Australia and so far the last two orders have reached me within a matter of days. Would certainly recommend them to anyone who enjoys online shopping and not being ripped off. Great quality and great service.

This store has the widest selection of handbags and accessories that I have yet to find on the site - all in one store. I also love their vintage selection store.

I love shopping with eFashionHouse they are a great store...and great prices and customer service...

This is a great site for excellent handbags at very good prices. recommend it to anyone looking for designer stuff

Dear Anna:
What great customer service!  Thank you very, very much.  You are very kind and considerate.  I am doing early Christmas shopping.  I really have enjoyed a red "Birkin" style bag that I purchased from you guys a few months ago--it is the favorite purse I HAVE EVER HAD in my life!  I mean that.   My current order is for my mom, my stepmom, my best friend...and another one for me.  :)
--Natalie

Hello, Anne. 
Just wanted to express my gratitude and appreciation for the personal care and concern you invested in my order.  It arrived today and it is ideal.  Again, thank you so very much.         
-- Lillian

Hi Anna,
I received my Chanel handbag today, and I love it.  Thank you!!! Moniue

Thank you for your speedy response.  It was as always a pleasurable experience shopping with you.  Love your site and have recommended it to lots of my friends and family.  Good luck

The Armani suit is absolutely wonderful (fit like a glove). I plan on getting fitted for some shirts next week and will send you what I would like to get (plus sizes). Let me know if you can get them and what the cost would be.
Thanks again,
Mike

Dear eFashionhouse, 
I am writing this e-mail because I am very impressed with your company excellent customer service.  I got my purse and I really like it.  It came in a well protected package and I really enjoy buying stuff from you.  I will definitely buy from you again.

Thanks!
KAr Man

Hi Anna!
I recieved the  Guccibag this Tuesday.  It looks great!!  Thank you very much for your help.

recieved the bag yesterday..my wife is over the moon..she loves it.. thank you for your great service....i am sure it will not be long before we buy another...i think its my wife favourite hobby lol

Anna - thanks for the quick shipping - love my new Javits straw tote - perfect for my travels...D Furlong

Hi!  I just wanted to let you know I got the bag, and it's fabulous!  No way am I returning this!  I will definately be back, and I'll be passing along your store to my girlfriends! 

Thanks again,
Stephanie 

Hi Anna,
My order arrived the day before yesterday - I'm really pleased with it and can't wait to use it!
Many thanks and happy christmas!!!

Dear Anna,
Thank you very much for your outstanding service!!! Have a great holiday!!
Angela

Hi.

I would like to let you know that I have received my order today and I am really happy with the Gucci Scarf's! I will be ordering again in the future from your company and would recommend you to family and friends.

Thank you, Salina

Thank you I have received my hat - it is lovely!
Jo Ann

hi, i rec'd the bag on saturday...i love it. thanks for the great service!
kim

I received my beautiful purse and cami top.  I'm very happy with them.  Thank you so much for the matching wallet.  I'm not sure if it is called a wallet but it is so cute and I attached it immediately to my purse.  I will definitely order again.  I appreciate you straightening things out for me and being so nice.  I also gave your card to my step mother who said she would like to order some things also.
Linda

My new Chanel handbag arrived today and I'm so happy.  I didn't realize I could get such a great deal online with your site.  Thanks so much.  You made my birthday special. 
Sue

I have about five Tano Handbags  and they all came from your website.  Your site is the only one online I'll buy Tano.  I love the bright green!
Jolie

Thank you for shipping my order to a FedEx office while I was on vacation.  I got the hat and scarf.  Juicy is cool. 
Amber

When you told me to buy the black bag I was a bit hesitant because I have so many already.  I LOVE IT. 
Joan

Jim in Customer Service was very helpful.  I wanted to write and tell him thank you for calling me.
Randy

I'm so glad I waited and got the HermesBirkin.  Thanks for calling me.  It's exactly what I wanted.
Melissa

The bags arrived and my daughters love them.  Thank you.
Cindy

I was a bit scared to shop online for Gucci because of all the fakes out there.  You made me a believer in online shopping. eFashionHouse ROCKS!

The last time I bought a new purse my husband freaked out.  This time he told me to call you.  He knows I get good stuff from your website.  I'll be back.
Kathleen

I received the Marc Jacobs purse today via FedEx, the exchange for the previous order which has not been suitable. It is beautiful, exactly what I wanted.  Thanks for making the process of returning my first order as painless as possible.

Donna

Hi,
Just received my new bag. Thanks, it's beautiful.

Thank you,
Sigi

Hello Anna,

I just received my Chanel Handbag,it is just beautifull,I am very happy.Your service is perfect,it been twice that I am buying Chanel with EfashionHouse andI will again in the future.
Tank You,Merci
Marie-Josee Lessard

Hi,

I would like to thank you for providing your clients with Chanel products. Previously, I ordered white leather and beige croc rose pin. I love them!!!
Thank you,
Dianne

Hi.

You have just got yourself a repeated customer! Thank you for my beautiful wallet, which I received today. I am very satisfied with your excellent and speedy response to my order.
Sincerely,
Charlotte

Re: Tano Handbag

Hi Anna:
Hands down, this is the most positive experience I've ever had ordering anything online. I will be sure to pass on my experience to any of my friends who will listen! Best of luck to you and Jim on the success of your website. I think I actually found you during my search for a particular roberta di camerino velvet wallet. I will definitely be back.
Thanks again............. Oh, and the other bag was returned today, so you should be seeing it shortly. Please let me know if I need to do anything else on my end. Tank You,Merci
Marie-Josee Lessard

Dear eFashionHouse:

"The black bow YSL handbag arrived beautifully packed exactly as described! What a delightfully elegant bag. Great with a little black dress, perfect for a party! Just what I wanted. A pleasure doing business with you! I also love my lime green Hermes Picotin I bought from you previously!"

Thank you, Barbara

Hi Anna:

The Melie Bianco bags I ordered arrived -- they are gorgeous. I think even more gorgeous than their pics! Thanks very much!
Elizabeth

Hi,

I received my order today and would just like to say I am very impresssed with the fast international shipping. I am currently trialing a few places with their shipping efforts as I am starting a new web store in Australia and you guys have by far been the best. Thank you very much. The packaging was great and the condition of the bags was awesome.
Kind Regards,
Deanna, Australia

Thanks for all your help with the discount. I look forward to receiving my new Tano Handbag. Can't wait. I have two teenage daughters. I'll be back for more!
Dawn

Just writing to tell you that the juicy bag arrived today, and I love it. Thank's again :-)

Sincerely, Elisabeth

Mel from Cottonwood, Arizona
U.S.A.

Sincerely, Elisabeth

EFASHIONHOUSE a Breath of Fresh Air.

.....being recently scammed in excess of 4,000.00 by two other websites selling counterfeit merchandise, sworn to be authentic. I took one last chance to finally be own an authentic new Chanel bag. I was literally sick to my stomach opening up the box only to be so overjoyed that, yes, finally I found an online store where I could indeed buy authentic Chanel products. I have since purchased two more items from them and will definately keep checking their website for more wonderful items. Thank you eFashionHouse for restoring my belief in the honesty of online shopping.

Dear Efashionhouse,

Thank you for your excellente product I received yesterday, I will recommend your website to my friends and people interested in fashion!!!
I love my Marc Jacobs Panam bag and the tote bag also
Thanks and regards,
Carlos

I have to say, I have never had a more pleasant "Customer Care" experience. Your team is great!

Emily

Thanks for responding. You all have by far the "Best" customer service response time!

Thanks again and have a great weekend!
Thanks!

Angela

Hi eFashionHouse:

The Chanel Handbag is wonderful!! I LOVE IT!! Thank you so much. It was nice talking with you the other day -- it made things more personal. : )
I'll keep checking your website -- take care and thanks again.
Ronne :)

Thanks so much for taking time to reply!! Great customer service.

Elizabeth

HI.

Thanks sooooo much! You guys are truly wonderful.
I will make sure someone is there to sign.
I will also tell everyone I know what a great customer support center eFashionHouse has...really!
Thank you, Kate

Thanks eFashionHouse for your prompt reply and for answering all the questions for me.

I like doing business with you.

eFashionHouse:

I love you : )
Pol

Thank you so much. Your service is excellent.

I have told my friends about your website (they are serious fashionistas, like me). They were really surprised at the quality and the looks of my Chanel purse and Gucci tote (one of them tried to keep the Chanel).

The ladies have already created wish lists and are planning to make purchases! My only regret is that I wish I had known about you all earlier before I spent thousands of dollars (literally) on designer accessories.

I sincerely hope you are here to stay!
Angella G.

Hi,  Thanks for calling.  I just can't wait to get my instant manicure.  I just know I am going to really love using it.

Have a Happy and Safe Memorial Day weekend.

Cheers,
Angie

Hi, I received my order yesterday, and already I love the results your instant manicure are doing for my bad cuticles.

Thank You, for carrying such a wonderful product.

GOD BLESS,
Angie

Thank You, for carrying such a wonderful product.

mandi

Hello eFashionHouse,

Best wishes to you. you have done an excellent job with eFashionHouse.com, I admire you and thank God for you too. I don't think there is any other site that allow women to put fashionable high end items on layaway and allow the "Girls to Look Stylish" in the moments of an economic crisis such as this (Recession or "Slow Down" as the President calls it). I have yet to come across a retail store that do the same. O'yeah, some comes a little close, they are trying to catch up to you, but not quite there yet (smile).
God Bless.
Christie