Shipping Policy

Domestic Shipping - for destinations within the USA

We're committed to providing the best shipping services available, and we promise to do our best to get your merchandise to you with Speed, Safety & Security. We ship Federal Express to the credit card holder's billing address only, or to a Fedex Office.   All deliveries require the credit card holder's signature.  All deliveries are made to the billing address, the suite or apartment number unless otherwise instructed by you.  We pay Federal Express extra for a guaranteed service called "Direct Signature."  In short, Direct Signature guarantees you or a person from your household will sign for the delivery.  By implementing this service, we have eliminated fraudulant transactions completely. 

Federal Express is the safest and securest delivery method available.  Federal Express offers a highly trained Security Staff to follow up on any questionable deliveries. You can rest assured, your purchase deliveries from eFashionHouse.com will be made with the utmost speed, safety and security by trained personnel.  Should you have a question, concern or comment, please send an email to eFashionHouse.com.  We will address special delivery circumstances with you prior to placing the order. 

Fedex does not deliver to a PO Box number.  If your billing address is a PO Box number, please call your credit card company and add your physical address as an alternate shipping address.  Write a note on your order form, and Customer Service will call to verify the alternate shipping address.  We ship only to the billing address unless an alternate address is added to the card and verified.

We have kept our shipping fees low for a very long time.  Due to the increased fuel surcharges imposed upon us you may see a slight increase in shipping fees beginning November 2005.  Please note, whenever we are forced to increase shipping fees, we do our best to compensate our customers by offering deeper discounts on our merchandise.  Please join our email list to receive weekly special offers.  To SUBSCRIBE to the FREE GIFT NEWS email publication please go to the Home Page located at http://www.eFashionHouse.com.  Free Shipping coupons will be valued at $10 each to compensate for the fuel increases.  Once fuel charges decrease, you will see a new, lower EFH ship rate posted here.

Available Shipping Options defined:

1. Fedex Ground is Home Delivery with Signature and the preferred delivery for merchandise valued at below $300.  The fee for Fedex Ground begins at $13.00 per order.
2. Fedx Standard Overnight Delivery arrives before the end of business on the following Fedex business day.  The fee for Fedex Standard Overnight begins at $35.00 per order.
3. Fedex International Express is for shipping any order with an overseas or international destination and billing address. The fee for international Fedex begins at $50 per order.
4. Fedex 2-Day Express to your home with signature is preferred for orders valued under $300.00.  The shipping fee for two-day express begins at $20.00.
5. Fedex 2-Day Express to a Fedex Staffed Hold Location with signature is preferred for orders valued over $300.00.  The shipping fee for two-day express begins at $18.00.

Domestic Shipping Fees

FEDERAL EXPRESS SHIPPING FEE

Domestic USA Mainland Federal Express Shipping fee is based on the amount of the purchase and every delivery requires Direct Card Holder Addressee Signature.  We ship Fedex Ground starting at $13 for one item or Fedex 2-Day starting at $18.  

When offered, Free Shipping applies to ground deliveries and is a $10 value.  There's a $3 gas surcharge imposed by Federal Express due to increased gas prices.  We will remove the surcharge when gas prices decrease. 

* NOTE:  eFashionHouse reserves the right to ship high-cost Designer merchandise to a Fedex Staffed location for customer pickup.  Signature is required.  This is the preferred shipping method for all orders valued above $300.  Whenever placing an order for an expensive item, we recommend shipping to a Fedex Staffed location.  Should you have any questions, or need assistance with shipping Federal Express, please call 1-800-463-3339 or go to http://www.Fedex.com.

* FEDEX TRACKING NUMBERS:  Customers with a FedEx shipment receive an email once the order is shipped containing the Fedex tracking number. Fedex shipments can be tracked using the tracking number received in the email.  You can track your package's delivery by logging into your Personal eFashionHouse.com Account or at  http://www.fedex.com 

* FEDEX WITH SIGNATURE.  By selecting this shipping option, you will be available to sign for the package or arrange to pick up the parcel at a Fedex Staffed Location.  You will receive a Fedex tracking number from eFashionHouse.com.  If you have any questions about your order's tracking number, please call 1-800-463-3339.  Shipping options can't be changed once an order leaves our facility, and shipping fees are non-refundable once an order is shipped by eFashionHouse.  If an order is returned undeliverable, or if it is refused upon delivery, shipping fees are non-refundable.

* STANDARD OVERNIGHT.  Overnight shipping is available within the USA only at $35 per order.  Large orders may require a higher rate, and the fee adjustment will be made at the time of shipping.

* EXPRESS OVERNIGHT.  Overnight express is not currently an ordering option.  Please send an email to  Customer Care should you require Overnight Express Delivery.

1. We currently do not ship Federal Express to PO Box or AP/FPO Addresses. Under special circumstances and conditions, we may approve a PO Box or AP/FPO shipiment only when a Visa Credit Card is used for the purchase, and our online Verified by Visa system approves the shipment.  All PO Box and AP/FPO Box billing addresses must use a Visa Credit Card for the order.

2. Parcels to Alaska and Hawaii may require an additional shipping fee of $12.00 or more depending upon weight and destination.

3. Customers pay for shipping if an order is returned or needs to be reshipped. If an order is returned and not reshipped, customers pay for the original shipping plus the return shipping fee.

4. An alternate delivery location is available when you are not at the billing address for signature. You can have your parcel delivered to an Authorized FedEx Hold location for claim and signature. Please choose this option on the order page. To locate an Authorized FedEx Hold location go to www.fedex.com and click on the locations tab. On the order form, type the Authorized FedEx Hold address you want the order sent. We can also select the closest FedEx Hold location for you based on the credit card billing address. You will have 5 business days to pick-up your parcel before it is returned to us unclaimed. There's a minimum fee of twenty dollars for this service.  If your order is refused, or returned to us for any reason, shipping charges to and from the destination are the customer's responsibility.  EFH does not incur shipping costs for the delivery or retuned orders.

5. An authorized alternate shipping address is an address listed on your credit card, but it's not the billing address.  To use an alternate shipping address, the card holder must contact the credit card's bank by calling the 1-800 number located on the back of the credit card and add the alternate shipping address to the card.  Once this is completed, the card holder sends the 1-800 to EFH in an email and we will call to verify the change.  There may be an additional charge of up to fifteen dollars per address change or re-routing of any order to an address other than the credit card's billing address.

6. We ship to any destination when an order is prepaid. This includes orders sent to an APO/FPO or PO Box addresses.

7. Free Shipping applies to all Federal Express Ground/Home Deliveries.   There are special circumstances for free shipping.  When a PO Box or other address is used where Federal Express does not make deliveries, free shipping does not apply.  Some remote areas require additional shipping fees for Federal Express deliveries.  In this circumstance, eFashionHouse pays the greater base rate and the additional remote delivery fee may be added to the order.  Federal Express deliveries are made as scheduled.  We do not have control over a parcel once it leaves our facility.  Delivery times are based on perfect situations.  There may be times when a delivery is not controlled by us or Federal Express.  These situations are "beyond our control" situations like extreme weather or other uncontrollable circumstances.  Please call Fedex Customer Service for assistance when your tracking number at http://www.Fedex.com shows a delay.

International shipping insurance can be purchased at $3 for up to $250 in coverage and at $5 for up to $500 coverage. We reserve the option to 1) require the purchaser to obtain coverage or 2) insure the package at the full sales price at our cost. Customers will be solely responsible for any duty, customs or other import fees the receiving country may apply to the shipment. If you have any questions regarding whether such fees may apply, contact your local authorities.  We do not have Customs information for each country.

After the international order is approved and shipped, the customer receives an email with the shipment's tracking number. Customers pay for shipping if an order is returned or needs to be reshipped. If an order is returned and not reshipped, customers pay for the original shipping plus an additional $10 processing fee.

We offer a no-hassel return process.  Our goal is to make sure you are happy with your purchase.  A Store Credit Exchange is easy when you follow common-sense instructions: 

1. Request a return authorization within 48 hours of delivery
2. Read, sign, and include the exchange form with the return
3. Ship the return immediately following return authorization
4. Returns must be received within one week of your delivery date 
5. Return brand new unused items only
6. Sale, Clearance, Promotional, Coupon Discounted, Sample Sale Items are not returnable.
7. All tags must be attached and accompanying items included  
8. Pack the return properly
9. Insure the parcel for loss or damage in return shipping
10. Ship using a tracking number
11. Wait for the email confirming receipt of the return.
12. Due to our below-retail pricing, we charge $10 return processing fee
13. Plus the cost of shipping is your responsibility
14. Your return is processed for a store credit  

Once an item is sold and shipped we consider the purchase to be final. However, there are circumstances which create the need to return or exchange an item.  Our skilled associates inspect each item prior to shipping. 

Every order includes a packing slip and return instructions.  The detailed instructions for returning an item must be followed.  Please follow the instructions, sign the return form and use the pre-printed address label for making the return.  Contact us in an email requesting the Return Authorization Number (RAN).  Ship the return promptly to arrive within one week following the date of the RAN email.  Returns received late may risk being returned to sender. Used or items received without tags attached or in less than resale condition may also be returned to sender.

eFashionHouse requires an email within 48 hours of the delivery timefor a store credit exchange. We reply to the email with Exchange Instructions and an Exchange Authorization.  Authorized exchanges must be postmarked immediately following the Return Authorization date.  EFH will only accept returned parcels following this process.  We allow up to 10 days from the delivery date for a return to reach our warehouse.  Returns delivered to our warehouse may risk being returned to the sender when the Store Credit Exchange process is not followed. 

Customers are issued a store credit less the cost of shipping/insurance fees for an exchange.  Unlike other websites, we DO NOT BUILD THE COST OF SHIPPING INTO OUR PRICES.  We receive very few returns, and we've learned through talking with our customers, people want the lowest prices possible for our authentic, high-end Designer merchandise.  If the item is returned, the cost of shipping/insurance is paid by the customer.  We do not charge a restocking fee.  Returns are subject to a $10 processing fee. 

We recommend insuring a return shipment, and using a shipping method to provide tracking of delivery.  We are not responsible for lost or damaged products in return shipments.  If items are returned in less than resale condition, additional fees may apply, or the item will be returned to the customer.  We accept returns from a smoke-free environment only.  Items damaged in a return shipment are returned to the sender at the sender's expense.

When making a purchase at eFashionHouse, a shopper agrees to the policies, terms of sale and the Store Credit Exchange process.  We are here to assist you in any way we can.  If an item is damaged or lost in return shipping, we will provide you with assistance to file an insurance claim.  We do not handle returns more than one week past the order date.  Contact us promptly should your order not arrive in a timely manner.

Sale, Clearance, Promotional, Coupon Discounted and Sample Sale Items are considered a final sale and not returnable.  However, depending upon the circumstances, we may authorize a return for store credit or replacement only.  Contact Customer Care for exchange instructions.

We rotate our merchandise frequently reducing prices often.  Our prices are below retail and range from 20% - 90% off the suggested retail price.  Because we sell below retail, we do not have additional resources to offer special services, i.e., repairs, cleaning, storage, etc.  If you need special services once the product has been used, please write to us, and we'll make a recommendation or a referral to assist your individual need. 

When you make an eFashionHouse.com purchase, you can rest assured you are receiving the product/style/model of the item pictured in the store.  BrandsBoutique, LuxuryVintage, ItalysOutlet and DesignersLA sell high-end authentic designer merchandise.  ValueBags sells a variety of various priced designer fashion accessories.  We ship only quality merchandise and inspect all items prior to shipping.  

Although it may be sooner, please allow up to two weeks for processing a return for a Store Credit Exchange.  No returns, exchanges or refunds are accepted on special offers, reduced, sale, or clearance items.   Thank you for shopping eFahionHouse.com.  We appreciate your business and hope to see you often.

IMPORTANT NOTE:  We recently changed our return policy.  In the past, we offered an option for store credit or credit card refund. Due to our low prices and low return rate, we now offer store credit for returns following the above process.  Our decision was made based on firsthand research.  We shopped at twenty privately owned small, medium and large sized Designer Boutiques located throughout the greater Los Angeles area.  Of the twenty boutiques, 18 offered store credit only when returns were made within one week of the purchase, and the remaining two small boutiques did not accept credit cards.  We determined eFashionHouse's size, inventory and price strategy fit the characteristics of the majority of the boutiques.  Thus, the Store Credit Exchange policy was created.  We offer a personal, individualized shopping experience at eFashionHouse.  Should you ever have a question or concern, please write to Customer Care to work through the details.  We are flexible, customer driven, and we want you to be happy shopping with us. 

We reseve the right to make changes to the policies at any time without notice.